Support

Before you insert your report, please take a look at "Knowledge base" whether your issue isn´t answered there. We will continuously amending it. In case you fill in the support request you will receive a report with current status.

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Knowledge Base (in development)

C172

Where do I find my serial number?
In case you bought C172 on x-plane.org store you should find the serial number after you log in to your account and open C172 in your purchase product history .
In case you purchased the product on Aerosoft you should have the serial number in the email from Aerosoft.

C172 doesn´t update automatically though I have Product Manager.
It´s very likely that you have old version of Product Manager. In that case go to your account in X-Plane.org store and download it again.

My activation key doesn´t work.
First make sure you type in the correct form of your serial number. Other issue might be that you already used all your activations - in that case send us email and we will add you more activations.

Does C172 work still in X-Plane 10?
Yes, but you need to download the correct version. In the X-Plane.org store, your account and purchase history, at C172 you will find several links to download. Make sure you download X-Plane 10 version.

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